{"id":56956,"date":"2022-03-30T14:38:09","date_gmt":"2022-03-30T13:38:09","guid":{"rendered":"https:\/\/happyvetproject.org\/non-classifiee\/apprenez-a-faire-payer-sans-culpabilite\/"},"modified":"2023-06-12T09:15:33","modified_gmt":"2023-06-12T08:15:33","slug":"apprenez-a-facturer-sans-culpabilite","status":"publish","type":"post","link":"https:\/\/happyvetproject.org\/fr\/vet-life\/apprenez-a-facturer-sans-culpabilite\/","title":{"rendered":"Apprenez \u00e0 facturer, sans culpabilit\u00e9"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"56956\" class=\"elementor elementor-56956 elementor-52102\">\n\t\t\t\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-32f25859 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"32f25859\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-5f3d55c4\" data-id=\"5f3d55c4\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-ea973a3 elementor-widget elementor-widget-text-editor\" data-id=\"ea973a3\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.13.3 - 28-05-2023 *\/\n.elementor-widget-text-editor.elementor-drop-cap-view-stacked .elementor-drop-cap{background-color:#69727d;color:#fff}.elementor-widget-text-editor.elementor-drop-cap-view-framed .elementor-drop-cap{color:#69727d;border:3px solid;background-color:transparent}.elementor-widget-text-editor:not(.elementor-drop-cap-view-default) .elementor-drop-cap{margin-top:8px}.elementor-widget-text-editor:not(.elementor-drop-cap-view-default) .elementor-drop-cap-letter{width:1em;height:1em}.elementor-widget-text-editor .elementor-drop-cap{float:left;text-align:center;line-height:1;font-size:50px}.elementor-widget-text-editor .elementor-drop-cap-letter{display:inline-block}<\/style>\t\t\t\t<h4><b>Apprendre \u00e0 facturer est le talon d&rsquo;Achille de la profession v\u00e9t\u00e9rinaire dans le monde entier. Nous avons peur que le bruit se r\u00e9pande que nous sommes trop chers ou, pire encore, nous pensons au fond de nous-m\u00eames que, parce que nos patients ne sont pas des \u00eatres humains, nous ne pouvons pas pratiquer les m\u00eames tarifs qu&rsquo;un m\u00e9decin ou un dentiste. \u00cates-vous pr\u00eat \u00e0 apprendre \u00e0 remettre cette facture sans vous sentir coupable ?\u00a0<\/b><\/h4><p><span style=\"font-weight: 400;\">Imaginez la sc\u00e8ne : Vous avez termin\u00e9 le bilan de sant\u00e9, mais le patient a besoin d&rsquo;une analyse et de plusieurs examens d&rsquo;imagerie. Le traitement est complexe, comprenant peut-\u00eatre un scanner ou une intervention chirurgicale. Dans votre t\u00eate, la calculatrice bourdonne, atteignant trois, voire quatre chiffres. La sonnette d&rsquo;alarme se d\u00e9clenche et vous d\u00e9cidez de ne pas facturer un examen, m\u00eame si vous ne connaissez pas la situation financi\u00e8re du client. Cela vous rappelle-t-il quelque chose ?\u00a0<\/span><\/p><p><span style=\"font-weight: 400;\">Un autre cas tr\u00e8s fr\u00e9quent : Le client vous dit que la facture est trop \u00e9lev\u00e9e et vous lui accordez un rabais ou d\u00e9cidez d&rsquo;offrir la radiographie ou l&rsquo;\u00e9chographie. Il s&rsquo;agit du m\u00eame client qui n&rsquo;oserait pas marchander avec d&rsquo;autres professionnels ou qui n&rsquo;aurait aucun probl\u00e8me \u00e0 d\u00e9penser le m\u00eame montant pour r\u00e9parer sa voiture.<\/span><\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1318361 txt_destacado elementor-widget elementor-widget-text-editor\" data-id=\"1318361\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p style=\"text-align: center;\"><em><span style=\"font-weight: 400;\">Des clients qui chipotent, des frais impay\u00e9s, des disputes \u00e0 l&rsquo;accueil au moment de passer \u00e0 la caisse, des critiques n\u00e9gatives sur les r\u00e9seaux sociaux, voil\u00e0 des situations qui cr\u00e9ent un stress important pour l&rsquo;ensemble de votre personnel. Mais ce sont des probl\u00e8mes que vous pouvez r\u00e9soudre si vous commencez \u00e0 comprendre pourquoi les clients sous-estiment g\u00e9n\u00e9ralement les services v\u00e9t\u00e9rinaires et si vous apprenez \u00e0 facturer sans vous sentir coupable.<\/span><\/em><\/p>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-781325b elementor-widget elementor-widget-text-editor\" data-id=\"781325b\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">Dans \u00ab\u00a0<a href=\"https:\/\/happyvetproject.org\/vet-life\/7-tips-for-talking-about-money-with-tobys-parents-keep-calm-and-dont-panic\/\">7 conseils pour parler d&rsquo;argent avec les ma\u00eetres de Toby. <\/a>Restez calme et ne paniquez pas !\u00a0\u00bb vous trouverez quelques conseils pour am\u00e9liorer la communication avec le client afin que le recouvrement de vos honoraires ne soit plus un probl\u00e8me.<\/span><\/p><h3><b>Pourquoi vos honoraires paraissent-ils chers au client ?<\/b><\/h3><p><span style=\"font-weight: 400;\">Pour le subconscient du client, 300 \u20ac d\u00e9pens\u00e9s pour la sant\u00e9 de son chien ou de son chat ne sont pas les m\u00eames 300 \u20ac d\u00e9pens\u00e9s dans un magasin de mode ou d&rsquo;\u00e9lectronique. Objectivement, il s&rsquo;agit du m\u00eame montant, mais au niveau psychologique, c&rsquo;est totalement diff\u00e9rent : selon le neuromarketing, les achats nous procurent plus de plaisir lorsque nous obtenons quelque chose de physique ou de tangible en \u00e9change de notre argent.<\/span><\/p><p><img decoding=\"async\" loading=\"lazy\" class=\"aligncenter wp-image-52104 size-full\" src=\"https:\/\/happyvetproject.org\/wp-content\/uploads\/2022\/03\/imagenes-blog-livisto-3.jpg\" alt=\"\" width=\"1600\" height=\"900\" srcset=\"https:\/\/happyvetproject.org\/wp-content\/uploads\/2022\/03\/imagenes-blog-livisto-3.jpg 1600w, https:\/\/happyvetproject.org\/wp-content\/uploads\/2022\/03\/imagenes-blog-livisto-3-300x169.jpg 300w, https:\/\/happyvetproject.org\/wp-content\/uploads\/2022\/03\/imagenes-blog-livisto-3-1024x576.jpg 1024w, https:\/\/happyvetproject.org\/wp-content\/uploads\/2022\/03\/imagenes-blog-livisto-3-768x432.jpg 768w, https:\/\/happyvetproject.org\/wp-content\/uploads\/2022\/03\/imagenes-blog-livisto-3-1536x864.jpg 1536w\" sizes=\"(max-width: 1600px) 100vw, 1600px\" \/><\/p><p><span style=\"font-weight: 400;\">En revanche, l&rsquo;argent d\u00e9pens\u00e9 en soins v\u00e9t\u00e9rinaires est intangible et le cerveau du client le per\u00e7oit comme une chose n\u00e9gative associ\u00e9e \u00e0 la maladie et \u00e0 la peur de perdre son animal. Laissez-nous vous expliquer.<\/span><\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-fcdb844 txt_destacado elementor-widget elementor-widget-text-editor\" data-id=\"fcdb844\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p style=\"text-align: center;\"><em><span style=\"font-weight: 400;\">L&rsquo;esprit du client sait que l&rsquo;argent d\u00e9pens\u00e9 permettra d&rsquo;\u00e9viter la souffrance ou de gu\u00e9rir son meilleur ami. Leur subconscient, cependant, associe l&rsquo;inqui\u00e9tude que suscite la situation \u00e0 l&rsquo;investissement \u00e9motionnel que repr\u00e9sente le fait de d\u00e9penser de l&rsquo;argent sans rien obtenir de mat\u00e9riel en retour, et c&rsquo;est donc per\u00e7u comme une perte.\u00a0<\/span><\/em><\/p>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-06ec5d4 elementor-widget elementor-widget-text-editor\" data-id=\"06ec5d4\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">En outre, les soins v\u00e9t\u00e9rinaires individualis\u00e9s rel\u00e8vent d&rsquo;un syst\u00e8me de sant\u00e9 priv\u00e9 et, souvent, les clients n&rsquo;ont pas d&rsquo;assurance pour animaux de compagnie. Dans les pays dot\u00e9s d&rsquo;un syst\u00e8me de s\u00e9curit\u00e9 sociale qui couvre la m\u00e9decine humaine par le biais des imp\u00f4ts ou d&rsquo;un solide syst\u00e8me d&rsquo;assurance m\u00e9dicale priv\u00e9 pour la m\u00e9decine humaine, le client n&rsquo;est pas habitu\u00e9 \u00e0 payer directement pour des services de sant\u00e9, ce qui aggrave sa perception.<\/span><\/p><h3>\u00a0<\/h3><h3><b>Apprenez \u00e0 faire payer sans culpabilit\u00e9. Parce que vous le m\u00e9ritez <\/b><\/h3><p><span style=\"font-weight: 400;\">Discuter des questions d&rsquo;argent avec le client est un facteur de stress auquel le secteur v\u00e9t\u00e9rinaire est confront\u00e9 quotidiennement. Cela affecte \u00e0 la fois les d\u00e9cisions du praticien lorsqu&rsquo;il d\u00e9finit les orientations diagnostiques et\/ou th\u00e9rapeutiques, et la personne charg\u00e9e de communiquer le budget et de percevoir les honoraires.<\/span><\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4475fe5 txt_destacado elementor-widget elementor-widget-text-editor\" data-id=\"4475fe5\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p style=\"text-align: center;\"><em><span style=\"font-weight: 400;\">Apprendre \u00e0 \u00eatre pay\u00e9 commence par croire en son travail et le valoriser.<\/span><\/em><\/p>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5777242f elementor-widget elementor-widget-text-editor\" data-id=\"5777242f\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">Les tests et les visites ont un prix minimum non n\u00e9gociable qui ne peut \u00eatre c\u00e9d\u00e9 si vous vous pr\u00e9occupez de votre sant\u00e9 financi\u00e8re et, bien s\u00fbr, de votre sant\u00e9 psychologique.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Si en plus d&rsquo;\u00eatre v\u00e9t\u00e9rinaire, vous g\u00e9rez \u00e9galement votre propre entreprise, que vous ayez ou non une ma\u00eetrise en gestion d&rsquo;entreprise, votre bon sens vous dicte que vos propres honoraires, ceux de tout le personnel travaillant pour vous, la rentabilit\u00e9 de l&rsquo;investissement et les co\u00fbts fixes et variables doivent \u00eatre inclus dans vos prix.&nbsp;&nbsp;<\/span><\/p>\n<p><span style=\"font-weight: 400;\">La prochaine fois que vous \u00e9tablirez un budget, tenez compte de tout cela. Vous serez surpris de constater \u00e0 quel point votre confiance en vous s&rsquo;am\u00e9liorera !&nbsp;<\/span><\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Apprendre \u00e0 faire payer est le talon d&rsquo;Achille de la profession v\u00e9t\u00e9rinaire dans le monde entier. Nous avons peur que le bruit se r\u00e9pande que nous sommes trop chers ou, pire encore, nous pensons au fond de nous-m\u00eames que, parce que nos patients ne sont pas des \u00eatres humains, nous ne pouvons pas pratiquer les m\u00eames tarifs qu&rsquo;un m\u00e9decin ou un dentiste. \u00cates-vous pr\u00eat \u00e0 apprendre \u00e0 remettre cette facture sans vous sentir coupable ?\u00a0<\/p>\n","protected":false},"author":6,"featured_media":55573,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"inline_featured_image":false},"categories":[115],"tags":[],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v20.11 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Apprenez \u00e0 facturer, sans culpabilit\u00e9 - HappyVetProject<\/title>\n<meta name=\"description\" content=\"Apprendre \u00e0 faire payer est le talon d&#039;Achille de la profession v\u00e9t\u00e9rinaire dans le monde entier. \u00cates-vous pr\u00eat \u00e0 apprendre \u00e0 remettre cette facture sans vous sentir coupable ?\u00a0\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/happyvetproject.org\/fr\/vet-life\/apprenez-a-facturer-sans-culpabilite\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Apprenez \u00e0 facturer, sans culpabilit\u00e9 - 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